Refund and Returns Policy
Refund and Returns Policy for Your Local Pharmacy
Returns and Refunds for Medicines
Over-the-Counter & Prescriptions Medicines: We cannot accept returns or offer refunds for dispensed prescriptions due to their nature and health and safety regulations. However, there are exceptions if:
- You received the wrong medication due to our error.
- The medication is damaged or unusable.
- You no longer require the medication due to a change in medical circumstances.
In these cases, please contact us immediately, and we will do our best to rectify the situation.
Returns and Refunds for Non-medicinal Products
- The product is unopened and in its original packaging.
- You have the original receipt.
- The product is not perishable or hygiene sensitive (e.g., cosmetics, baby products).
If a product is faulty or damaged, please contact us immediately. We will arrange for a replacement or offer a full refund, even if the return period has passed.
We cannot accept returns or offer refunds for the following items:
- Personal items such as toothbrushes, razors, and thermometers.
- Downloadable products such as ebooks and audio files.
- Special orders or customised products.
- Sale items (unless faulty or damaged).
How to Return a Product
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at 01213778811 or email@example.com.