Delivery Policy

Delivery Policy for Your Local Pharmacy in the UK

We understand that getting your medication when you need it is important, so we offer a variety of delivery options to fit your needs. Here’s what you can expect:

Delivery Speeds:

  • Standard Delivery: Free on orders over £25, estimated delivery within 3-5 working days.
  • Next Day Delivery: Available for orders placed before 3pm, delivery before 5pm the next day, £7.99 fee.
  • Same Day Delivery: Available in select areas for orders placed before 12pm, delivery before 6pm the same day, £12.99 fee.

Delivery Zones:

We deliver to all mainland UK addresses, including remote areas and Northern Ireland. However, some delivery options may not be available in all areas. You can check your specific delivery options at checkout.

Delivery Restrictions:

  • Controlled Drugs: Due to legal restrictions, some controlled drugs can only be collected in person from a registered pharmacy. We will notify you if this applies to any of your medications.
  • Temperature-Sensitive Medication: Certain medications require special temperature-controlled shipping, which may affect delivery speed and cost. We will inform you of any specific requirements during checkout.
  • Age-Restricted Products: Some products, such as alcohol and nicotine replacements, may require age verification upon delivery.

Delivery Updates:

We will keep you updated on the status of your order via email and SMS notifications.

Missed Deliveries:

If you miss your delivery, the courier will attempt to redeliver the next day. If you are still unavailable, the package will be held at your local collection point for up to 14 days.

Cancellations and Returns:

You can cancel your order before it is shipped and receive a full refund. For more information on our cancellation and returns policy, please visit our website.

Additional Information:

If you have any concerns about how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (“ICO”). The ICO is the UK’s independent regulator for data protection. You can find more information about the ICO and how to make a complaint on their website: www.ico.org.uk.

Changes to this Privacy Policy

  • We use secure packaging to ensure the privacy and safety of your medication.
  • All deliveries require someone to be present at the address to sign for the package.
  • We are committed to providing excellent customer service. If you have any questions about your delivery, please don’t hesitate to contact us.

Here's a quick table summarizing our delivery options:

Delivery Option Price Estimated Delivery Time Availability
Standard Delivery Free (over £25) 3-5 Working Days All UK mainland addresses
Next Day Delivery £7.99 Before 5pm next day Orders before 3pm
Same Day Delivery £12.99 Before 6pm same day Select areas, orders before 12pm
We hope this information helps you choose the best delivery option for your needs. Please visit our website or contact us if you have any further questions.
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