Patient Information
Our commitment to you
At Your Local Pharmacy, we are committed to providing the highest standard of care. If something has not met your expectations, we want to hear from you so we can put it right. All complaints are handled confidentially and with respect.
Our designated Complaints Manager is Mustafa Kapasi, who will handle your complaint from start to finish.
Complaints about our NHS pharmaceutical services are managed in line with the NHS Complaints Regulations. Complaints should normally be made within 12 months of the incident or of becoming aware that something went wrong.
HOW TO MAKE A COMPLAINT
HOW TO MAKE A COMPLAINT
IN PERSON OR BY POST
Your Local Pharmacy
238 Wheelwright Road
Erdington, Birmingham, B24 8EH
ONLINE
Your Local Pharmacy
yourlocal-pharmacy.co.uk
Complaints Manager: Mustafa Kapasi
Annual complaints report: We publish an annual summary of complaints received, including outcomes and any improvements made. This is available on request from the pharmacy.