Community Pharmacy Consultation Service

Community Pharmacy Consultation Service in Birmingham

Community pharmacy is a critical part of primary care in England, but its role and relationship to the wider NHS is often poorly understood. This explainer looks at the community pharmacy sector in England, explaining how pharmacies are contracted and funded, the types of services they provide and future trends in the sector.
The NHS Community Pharmacist Consultation Service (CPCS) was launched by NHS England on the 29 October 2019, to facilitate patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.

What is community pharmacy?

Community pharmacy, sometimes called retail pharmacy, makes up one of the four pillars of the primary care system in England, along with general practice, optical services and dentistry. It is arguably most well-known as a dispenser and retailer of medicines, but its role is in fact much broader and includes other NHS and publicly funded services. Community pharmacies are a common fixture of many high streets and are also often available in large supermarkets.

The service is helping to alleviate pressure on GP appointments and emergency departments, in addition to harnessing the skills and medicines knowledge of pharmacists. Should the patient need to be escalated or referred to an alternative service, the pharmacist can arrange this.

Integrating pharmacy into urgent care:

The first phase of the CPCS offered patients the option of having a face-to-face or remote consultation with a pharmacist following an initial assessment by Your Local Pharmacy call advisor, and following a successful pilot, was extended to include referrals from general practice in November 2020.

Referrals from Urgent Treatment Centres and Emergency Departments to CPCS are being piloted at 14 sites around England from November 2021 until June 2022.

The practice, urgent or emergency care navigator, triage nurse Your Local Pharmacy call advisor  where the patient will receive pharmacist advice and treatment for a range of minor illnesses, or for an urgent supply of a previously prescribed medicine (NB. referrals for urgent prescriptions from general practice are not covered by this service).

For more contact us:

238 Wheelwright Road, Erdington, Birmingham, B24 8EH

0121 377 8811


Need some help?

Email Us





Online Shopping

0121 377 8811


Your Local Pharmacy & Your Local Travel Clinic

0121 3778811

Opens at 09:00


Opens at 09:00